Troubleshooting

Glitches, bugs, fixes, we’ve got you covered on all things USBC.

Profile Access

  • Need to access or restore your USBC?

    Have you forgotten your USBC Name? USBC helps you create an identity for a username (USBC name) you select in the beginning of onboarding process.  If you forgot your USBC name, go ...

  • GlobaliD is now USBC

    We’re excited to announce that GlobaliD is joining the USBC ecosystem. As part of this transition, the GlobaliD mobile application has been rebranded as the USBC app. You’ll still e...

  • Restoring my identity and wallet: it says I need to provide my USBC name

    If you are having trouble restoring your identity with the recovery key you saved, please check when you created your USBC identity formerly known as GlobaliD. If your identity was ...

Errors & Bugs

  • Errors & Bugs

    Thanks for being a part of the USBC ecosystem! We apologize you received an error message. Please contact us and let us know what happened and feel free to provide us with screensho...