*We have updated this document to reflect a change in timings for closing money movement and card as well as the sunsetting of the USBC app. For those in the Vast Bank Pilot keep an eye out for our email updates from USBC Program Updates.

Why is the USBC app closing?

USBC was our pilot app. We're now piloting our new flagship app working towards a public release later in the year. If you have a Vast Bank Pilot deposit account it will be discontinued after pending activity is resolved and your remaining balance is distributed. See Key Dates below. Our new app is entirely separate and your data will not be carried over from the USBC app.

When is this happening?

Dates have changed from our original notification. We will keep you updated ensuring you have at least two days notice before we close anything down.

Further details for your USBC Vast Bank Pilot account and card use are given below.

Will I lose access to the USBC app?

Yes you will when the USBC app is locked. We will keep you updated ensuring you have at least two days notice before we close anything down.

Will my data carry over to the new app?

No. Your USBC identity, funds, data, contacts, vouches, and messages will not transfer to the new app. You'll be starting again when you set up.

Your USBC

What happens to my USBC account balance?

Vast Bank will begin processing the return of eligible remaining deposit balances after the cut off date advised for money movement and card. This will take into account any applicable pending activity.

The time for funds to appear in your bank account may vary based on ACH processing, the receiving financial institution, and whether the transfer is returned or requires correction.

If an ACH transfer cannot be completed or you do not have a verified external bank account, Vast Bank will work with you to arrange another available Bank-approved payment method.

You will not need to open an account in the new app to receive an existing Vast Bank deposit balance.

Is there a fee for this transfer?

There is no fee for this transfer.

When will my deposit-account close?

Your Vast Bank Pilot deposit account will be closed after pending transactions, holds, refunds, returns, and adjustments have been resolved and the remaining balance has been distributed.

When will I see the money in my bank account?

After money movement and card transactions are stopped, previously authorized transactions, holds, refunds, returns, and adjustments may continue to be processed. ACH transfers generally settle within one to two business days, but returned transfers, merchant refunds, card transactions, or disputes may require additional time.

Please reach out to customer support for any disputes after the card is terminated within the resolution timeframes as stated in the disclosures.

What happens if I don’t see money in my bank account?

Please contact customer support on the contact details given below. Have your USBC name handy and your mobile phone number.

Your data

What happens to my USBC data after the app closes?

After direct access to the USBC app ends, you can request available Vast Bank account statements and records by contacting customer support. Your records will be maintained in accordance with applicable law and the Bank’s record-retention requirements.

What will happen with my Vast Bank Pilot deposit account statements?

Direct access through the USBC app will end when the app closes. Please download statements you wish to keep before that date. You can request digital copies of available statements and account records after the USBC app ends by contacting customer support.

The final statement will be generated and delivered after the account has been closed and the final activity has been posted.

How do I resolve issues and errors after my Vast Bank Pilot deposit account is closed?

Closing the USBC app does not eliminate any applicable rights under your Deposit Account Agreement or Regulation E. You may continue to report:

• Unauthorized electronic fund transfers;
• Incorrect or missing transactions;
• Account errors; and
• Other transaction disputes or requests for clarification.

Card-specific disputes remain subject to the applicable Cardholder Agreement. If you are uncertain whether an issue relates to your card or deposit account, please contact customer support on the contact details given below.

If you are not participating in the Vast Bank Pilot Deposit Account, your access to the USBC application will end following the transition. Certain personal information and account records may continue to be retained by USBC as required by applicable law, regulatory requirements, contractual obligations, and applicable record retention policies. Information that is no longer required will be securely deleted or disposed of in accordance with those policies.

We encourage you to download any records you wish to retain, including:

• Account statements
• Transaction history
• Tax documents
• Account agreements
• Other account-related records 

Your card

If you have a USBC virtual card, it will be deactivated when we close down money movement. Expect an update from us on the timing for this. After deactivation, the card can no longer be used for new purchases, recurring payments, or transactions through a digital wallet.

Update recurring payments

If your USBC virtual card is currently used to pay for any subscriptions, automatic payments, or recurring charges please contact each merchant directly to replace or remove it. This will help you avoid missed payments, late fees, or service interruptions.

Deactivating your card may not automatically cancel your underlying subscription or payment agreement with the merchant. Any fees or service impacts imposed by a merchant will remain subject to your agreement with that merchant.

Pending transactions

Transactions authorized before your card is deactivated may remain pending and will typically settle within two to five business days, depending on the merchant and the applicable payment network.

Merchant refunds and credits

Refunds or credits related to purchases made before deactivation may still be processed after the card is deactivated. Please allow the merchant and payment network’s standard processing time. Contact customer support on the contact details given below if an expected refund or credit is not received.

Digital wallets

Any USBC virtual card added to Apple Pay, Google Pay, or another digital wallet will stop working after deactivation. You may remove the USBC card from your digital wallet once it has been deactivated.

Transaction disputes

Regarding eligible unauthorized, incorrect, or disputed transactions after your card has been deactivated please contact customer support. Report any issue promptly and within the applicable timeframes described in your cardholder agreement and disclosures.

Transaction history and statements

Please retain copies of any transaction history, statements, or cardholder disclosures you may need for your records. Your prior transaction information will remain available through Vast Bank and may be requested by contacting customer support on the contact details given below.

Transition to the new app

Additional information regarding the transition to the new app, including any eligibility, enrollment, virtual card availability, or activation requirements, will be communicated separately. Your USBC virtual card will not remain active while the transition is completed.

Crypto and URT

I hold cryptocurrency or stablecoins in my USBC wallet. What do I need to do?

Before USBC app access ends, secure your crypto by following these three simple steps: 

1. From your USBC wallet, click on the three dots at the top right of your screen
2. Click on Recovery phrase to access your secret recovery phrase 
3. Copy your recovery phrase and either store it somewhere safely or use it to import your crypto to another wallet app.

Your recovery phrase may be used to restore access to your existing wallet through a compatible self-custody wallet application that supports the applicable blockchain network and assets. Depending on the wallet application, you may need to manually add certain networks or tokens.

Never share your recovery phrase. Vast Bank and customer support representatives will never ask you to send, email, text, read aloud, or screen-share your recovery phrase. Anyone who obtains it may be able to control the assets in your wallet.

Cryptocurrency and stablecoins are not deposits of Vast Bank, are not FDIC insured, are not guaranteed by Vast Bank or the U.S. government, and may lose value. 

I hold URT. What happens to it?

URT credited to your existing wallet will remain associated with that wallet until the USBC app is closed down. You will stop earning additional URT when we stop money movement and card use. We will keep you updated ensuring you have at least two days notice before we close anything down.

URT operates as a cryptocurrency in a similar fashion to BTC, ETH, XRP, or SOL. Please note that your current URT wallet, which was set up for you within the USBC application, will not transition automatically to the new platform. However, you can easily oversee this URT wallet in the same manner as any other crypto asset by importing your unique 12-word recovery phrase into a cryptocurrency wallet that you prefer. Your 12-word recovery phrase is the same for your crypto and URT.

To get your recovery phrase, follow these three simple steps: 

1. From your USBC wallet, click on the three dots at the top right of your screen
2. Click on Recovery phrase to access your secret recovery phrase 
3. Copy your recovery phrase and either store it somewhere safely or use it to import your crypto to another wallet app.

After completing onboarding in the new app and receiving a new compatible URT wallet, you may transfer your existing URT balance to the new wallet, subject to network availability, supported functionality, applicable restrictions, and network fees. Transfers may not be reversible, so carefully verify the receiving address before submitting a transfer.

URT is not a deposit of Vast Bank, is not FDIC insured, is not guaranteed by Vast Bank or the U.S. government, and may lose value.

Joining our new platform

How do I get onto the new platform?

If you're a USBC pilot participant, you'll receive an invitation in the next few weeks to join the Pilot.

Will I get a 'vintage number'?

A vintage number shows the order in which you joined a new app. For instance, if you are the fifth person to join your Vintage Number will be 5. Everyone who joins gets a Vintage number. As a thank-you for early support, pilot participants receive an early vintage number when they join the new app.

Will my USBC name be reserved?

No. Unfortunately we are not able to reserve your USBC name for use in the new app.

Will I be able to do everything in the new app that I can do in the USBC app?

Almost. In our invitation-only beta launch, the new app will not have support for other crypto currencies (BTC, ETH, XRP, SOL, USDC, USDT). You will not be able to create multiple identities or request vouches. These features and others are planned for future releases. 

Customer Service

Who do I contact for help?

Vast Bank, N.A.
Phone: 1-800-487-2196
Email: support@usbc.xyz
Mailing address: 110 N Elgin Ave STE 500 Tulsa OK 74120
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding federal holidays